Privacy Policy

Last updated: 13 December 2025

PeptideHubAustralia (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide customers with access to our online store. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. It does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services, we may collect the following categories of personal information:

• Contact details such as name, billing address, shipping address, phone number, and email address

• Financial information such as payment method details, transaction confirmations, and order history (payment processing is handled securely by third-party providers)

• Account information including login credentials and preferences

• Transaction information including items viewed, added to cart, purchased, returned, or cancelled

• Communications you send to us, including customer support enquiries

• Device information including IP address, browser type, and network information

• Usage information regarding how you interact with and navigate the Services

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you place an order, contact us, or use the Services

• Automatically through cookies and similar technologies when you access the Services

• From service providers acting on our behalf (such as payment processors, hosting providers, analytics services, and shipping providers)

• From third-party partners where permitted by law

How We Use Your Personal Information

We may use your personal information to:

• Provide and operate the Services, including processing payments, fulfilling orders, managing accounts, and arranging shipping

• Improve and tailor the Services, including analysing usage trends and enhancing functionality

• Communicate with you, including responding to enquiries, order updates, and service-related notices

• Marketing and promotional purposes, where permitted by law (you may opt out at any time)

• Security and fraud prevention, including detecting unauthorised or malicious activity

• Legal compliance, including complying with applicable laws and responding to lawful requests

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• With Shopify and trusted service providers that assist with payment processing, website hosting, analytics, customer support, fulfilment, and shipping

• With marketing or advertising partners, where permitted by law and subject to your preferences

• When required to comply with legal obligations, court orders, or government requests

• In connection with a business transaction such as a merger, sale, or restructuring

Relationship With Shopify

Our Services are hosted by Shopify Inc. Shopify collects and processes personal information to provide and improve the platform services. Information submitted through our store may be processed by Shopify and its affiliates, including in jurisdictions outside your country of residence.

To learn more about how Shopify handles personal information, visit:
https://privacy.shopify.com

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no security system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• The right to access personal information we hold about you

• The right to request correction or deletion of your information

• The right to restrict or object to certain processing activities

• The right to withdraw consent for marketing communications

Requests may be submitted using the contact details below. We may need to verify your identity before processing requests.

International Transfers

Your personal information may be stored or processed outside your country of residence. Where required, we rely on appropriate safeguards such as standard contractual clauses to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Business name: PeptideHubAustralia
Email: [email protected]
Business address: Brisbane, Queensland
Country: Australia

Store analytics

We use a first-party session cookie to understand store visits and checkout conversion. It expires after 30 minutes of inactivity. Analytics records contain a random session identifier, visit times and, when an order is placed, a reference to that order. We do not store IP addresses, browsing histories or contact details in these analytics records. Session records are retained for up to 400 days. We respect Do Not Track and Global Privacy Control signals. Blocking this cookie does not prevent you from shopping.